SHIPPING + RETURNS
I appreciate your support. I package each item myself so I try my hardest to ship out your package soon after receiving your order.
Please provide me with your physical address as couriers will not ship to a PO Box. Allow at least 4-5 working days for your package to be delivered. If it is for a special occasion other arrangements can me made.
You will be provided with a tracking number. It is Bianca Jill Studio's promise to package and secure each parcel before they are collected for delivery.
I accept payment with debit or credit card (via Payfast), Snapscan, or EFT (from any South African bank). Please note EFT payments might take two to three days to clear which can delay shipment times.
RETURNS + REFUNDS
If you are unhappy with your purchase please contact us. Any returns must be requested within 48 hours of receiving your product(s). Please provide a detailed reason and photographic evidence if your product arrived damaged. Return shipping costs will be the responsibility of the purchaser.
The refund will only be processed once the product has been received by Bianca Jill Studio and assessed for damage. All tags and packaging must remain in tact for a full refund to be considered. Depending on the specific circumstances you will be eligible for a new product free of charge, or a refund.
Unfortunately, framed or unframed artworks cannot be returned or exchanged.